It was reported on April 2 that more than 100 tourists have lodged complaints against Phu Pranang Resort and Spa in Krabi.
Krabi resort case raises fair fears
The complainants say an offshoot of the firm sold low-priced packages at the Thailand Travel Expo in Bangkok. When the tourists showed up, the hotel refused to honour the deals, even though it had received full payment.
More than 5,000 hotel packages at Phu Pranang Resort and Spa were sold by Phu Pranang Travel. Both the hotel and travel agents have the same owner.
On Saturday, the Tourism Authority of Thailand's Krabi Office and related agencies said they had done their best to take care of this group of tourists, office director Viyada Srirangkul told the Daily News.
Those who have reached Krabi have been taken to report to Krabi police while those who have not yet come to the southern resort town are advised to file a complaint with the Consumer Protection Police Division in Bangkok's Phaya Thai district, she said.
However, this group of tourists keeps going to Krabi in recent days and with the Songkran holiday approaching, it will be hard for the TAT to find them accommodation, she said.
Therefore, the TAT's Krabi Office advised them to avoid going to Krabi during the holiday.
For those who insist on coming, the TAT recommended that they make another room reservation to avoid being stranded because the controversial Phu Pranang hotel has been shut down.
For more information, they can contact the office at 075-622-163 and the Krabi Tourism & Hotel Association at 075-631-777 and 075-623-944.