Patcharee PK, a Facebook user who was on the bus at the time, wrote on her page that the woman passenger was initially unable to board the bus at a bus stop as she was getting her belongings. The bus did not wait and took off.
Shortly after, the woman passenger was able to get on the bus when it got stuck in traffic. After taking a seat, she complained to the bus driver and the conductor about them not waiting for her.
The conductor and the bus driver shouted back at her, told her to leave and challenged her to make a phone call to the bus hotline to complain about them being rude.
The video clip went viral on social media sites within a few hours and most internet users criticised the bus staff for their poor service.
The joint private-public bus route No.8 was voted Bangkok's worst service in an online survey conducted by Transport Minister Chadchart Sittipunt.