United Airlines boss: 'This never will happen again'

United Airlines CEO Oscar Munoz will be forever tied to the image of brutalised passenger David Dao. (Photos AP, Twitter)

NEW YORK - United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

"We're not going to put a law enforcement official ... to remove a booked, paid, seated passenger," United Continental Holdings Inc Chief Executive Officer Oscar Munoz told the US ABC News network on Wednesday morning. "We can't do that."

Munoz said United would be examining its incentive programme for volunteers on overbooked flights and that once a passenger is already seated, "your incentive model needs to change."

The content shown above is only a small part of the full content, which we reserve for Bangkok Post digital archive subscription members. Please log in or subscribe to get the full content.

Back to top
Switch colour tone